SMART CHARGING AND PAYMENTS WORKING GROUP
LOOKS AT THE LATEST BILLING AND PAYMENTS CHALLENGES, OPPORTUNITIES AND STRATEGIES AS WELL AS THE MAIN BUSINESS DRIVERS INFLUENCING THE TELCOS BILLING ENVIRONMENT.
KEY FOCUS AREAS
Digital billing + customer experience
- Customer journey + support
- Bill shock prevention
- Next generation digital bill
- Chatbot solutions in billing + dunning
- Credit management
- Billing and dunning strategies
- Revenue assurance + fraud issues
- Bad debt monitoring
- Optimization through machine learning & RPA
- Impact of new models such as B2B2X
- BaaS + its key business drivers
- Business intelligence goldmine from billing and dunning
Billing system migrations
- Heads and Directors of the billing department as well as Senior or Manager level professionals.
- Participation by supporting parties subject to approval by the working group.
Ruxandra Cioban coordinates the activities for this group.