SMART CHARGING AND PAYMENTS WORKING GROUP

  

LOOKS AT THE LATEST BILLING AND PAYMENTS CHALLENGES, OPPORTUNITIES AND STRATEGIES AS WELL AS THE MAIN BUSINESS DRIVERS INFLUENCING THE TELCOS BILLING ENVIRONMENT. 

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KEY FOCUS AREAS

Digital billing + customer experience 

  • Customer journey + support 
  • Bill shock prevention 
  • Next generation digital bill 
  • Chatbot solutions in billing + dunning 

Collection processes 

  • Credit management 
  • Billing and dunning strategies 
  • Revenue assurance + fraud issues 
  • Bad debt monitoring 
  • Optimization through machine learning & RPA 

Monetization opportunities 

  • Impact of new models such as B2B2X 
  • BaaS + its key business drivers 
  • Business intelligence goldmine from billing and dunning 

Billing system migrations 

PARTICIPANT PROFILE

  • Heads and Directors of the billing department as well as Senior or Manager level professionals.
  • Participation by supporting parties subject to approval by the working group.

 

Ruxandra Cioban coordinates the activities for this group.