Smart Charging & Payments Working Group
+119
Presentation
This group looks at the latest billing and payments challenges, opportunities, and strategies as well as the main business drivers influencing the telco billing environment.
- Customer journey + support
- Bill shock prevention
- Next generation digital bill
- Chatbot solutions in billing + dunning
Collection processes
- Credit management
- Billing and dunning strategies
- Revenue assurance + fraud issues
- Bad debt monitoring
- Optimization through machine learning & RPA
Monetization opportunities
- Impact of new models such as B2B2X
- BaaS + its key business drivers
- Business intelligence goldmine from billing and dunning.
Working Group confidentiality rules can be accessed here.
PARTICIPANT PROFILE
- Heads and Directors of the billing department as well as Senior or Manager level professionals.
- Participation by supporting parties subject to approval by the working group.
Ruxandra Cioban coordinates the activities for this group.