This working group explores how operators can effectively use customer, network, and service data to gain a competitive edge, enhance performance, and optimize internal processes using automation and AI.

KEY FOCUS AREAS

• Innovation Adoption: Accelerate integration of AI technologies in telecom operations.
• Data-Driven Strategies: Empower telcos to leverage data for strategic decision-making.
• B2B and B2C Optimization: Enhance business and consumer interactions through analytics.
• Performance Enhancement: Improve operational efficiency with actionable insights.
• Collaborative Learning: Facilitate knowledge sharing and best practices among European telcos.
• Industry Growth: Drive transformative growth and competitiveness in the telecom sector.

Working Group confidentiality rules can be accessed  here .