Direct Carrier Billing Working Group
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GROUP DESCRIPTION
The ETIS Direct Carrier Billing (DCB) Working Group is focused on bringing together and developing the European DCB ecosystem through trusted, peer-based collaboration. The group provides a non-commercial environment where telecom operators — and occasionally selected partners — engage in open, experience-driven exchanges.
Members deep dive into practical and strategic aspects of DCB, including regulation, security, technology, user experience, and business models. Discussions are grounded in real-world implementation, with a focus on challenges, lessons learned, and forward-looking insights that support the evolution of DCB across markets.
KEY FOCUS AREAS:
- Regulatory and Compliance Challenges: Navigating the evolving PSD3/PSD4 landscape, aligning with EU and national policies, and adapting to increasing regulatory and market pressure on DCB operations.
- Security and Fraud Prevention: Sharing best practices in anti-scam techniques, fraud scoring, blocking high-risk transactions, and combating social engineering through user education and cross-operator frameworks.
- Customer Journey & Market Development: Enhancing the DCB user experience through smoother activation, service integration, and platform incentives. Exploring retention strategies and new payment models, including agent and hybrid services.
- Technological Trends & Standardization: Advancing API and platform interoperability, particularly through initiatives like the Camara Project. Addressing major integration efforts with app stores and platform providers (eg, Apple, Google).
- Market Dynamics & Competition: Tracking market performance across regions, competitive threats from alternative payment solutions, and strategies to stay relevant amid evolving user expectations.
- Revenue Growth & Business Models: Exploring case studies and monetization opportunities, especially in digital content and subscriptions. Using analytics to identify and target high-potential user segments.
- Collaboration & Partner Ecosystems: Overcoming integration and commercial barriers in cross-border DCB partnerships. Supporting joint innovation through multi-country operator collaboration.
- Benchmarking & Performance Measurement: Establishing shared KPIs on fraud prevention, adoption rates, and revenue impact. Leveraging benchmarks to uncover operational trends and areas for improvement.
PARTICIPANT PROFILE:
The group brings together professionals who are directly responsible for DCB strategy, operations, and implementation within their organizations. Typical participants include:- Heads and Directors of Carrier Billing
- Senior Managers overseeing DCB products, partnerships, or compliance
- Experts in mobile payments, fraud prevention, and digital service monetization
- Product Owners and Technical Leads involved in DCB integration
HOW WE WORK:
- One In-Person Meeting per Year: Held every June, this full two-day event offers deep-dive discussions, hands-on knowledge sharing, and peer networking in a confidential setting.
- 4–6 Online Activities per Year: We host targeted webinars, roundtables, and knowledge exchanges tailored to member needs. Formats include:
- Peer-Led Knowledge Exchanges : Showcasing projects, lessons learned, and innovation stories.
- Expert Sessions : Insightful talks on emerging trends, tools, and methodologies.
- Benchmarks & Surveys : Anonymous data comparisons to uncover trends and best practices across the telecom sector.
GROUP COORDINATOR:
The Direct Carrier Billing Working Group is coordinated by Ruxandra Cioban (rc@etis.org) , who facilitates all activities, supports member engagement, and ensures smooth collaboration across the group.For any questions or to learn more about how to get involved, don't hesitate to reach out.
Working Group confidentiality rules can be accessed here .