DTSF Agenda
Digital Telco Strategy Forum Working Group Agenda
Location: Royal Olympic Hotel, Athens, Greece, June 5-6, 2025
Day 1 (June 5, 2025)
08:00 – 09:00
Registrations in the Hotel Lobby
09:00 – 11:00
Meeting Room - Olympia 2
Location - Underground (-1 Floor)
Keynote Session: How Resilient Telcos Leverage AI and Navigate New Markets to Create Value
Keynote 1: Welcome Speech - Wim De Meyer, ETIS Managing Director
Keynote 2: Building the Future: Collaboration and Innovation of Telecoms in a Transforming World - Pedro Gonçalves, MEO, ETIS Chairman
Keynote 3: No Power, No Problem: How to Keep the Network Operational During Blackouts by Markus Lyyra & Ville Vare, Elisa DES
Keynote 4: Secure, Aware, Resilient: Driving a Strong Security Culture - Ulrich ten Eikelder, Deutsche Telekom & Marcus Beyer, Swisscom
Keynote 5: Telco Security Landscape 2025 - Richard Kerkdijk, TNO
Keynote 6: AI Makes Telcos Smart. But Are Telcos Smart About AI? - Thomas Kruger, BCG
Keynote 7: How to Thrive in Unthinkable Times: Change Your RULEs , Andrew Collinson, Connective Insight
Pannel Discussion / Q&A
11:00 – 11:30
Coffee Break
11:30 – 13:00
Meeting Room - Olympia 2
Location - Underground (-1 Floor)
Session 1: Introduction and Roundtable
In this introductory session, We will have an agenda overview followed by a roundtable where all participants introduce themselves (name, company, role) and share key expectations for the 2-day meeting in Athens.
Each company / participant can share Company updates, recent projects and challenges. (List of registered companies for this working group can be found at end of this document).
The introductions will be followed by a roundtable focused on three strategic themes:
- The role of AI
- Telcos entering new markets
- Enhancing resilience across European telecom operators
13:00 – 14:00
Meeting Room - KALLIRHOE
Location - Ground Floor
Lunch Break
FUTURE OF TELECOMS – UNLOCKING NEW BUSINESS MODELS BEYOND THE CORE
14:00 – 15:30
Meeting Room - Olympia 2
Location - Underground (-1 Floor)
Session 2: Future Opportunities – Next-Gen Business Models & Revenue Streams
Theme: Exploring the Next Wave of Telco Expansion
Presentation 1 (15’): Exploring the Next Wave of Telco Expansion - Unlocking New Revenue Streams Through Consumer Telco Adjacencies with Carlos Vidal, Ricard Puiggari, FTI Delta
Presentation 2 (15'): New revenue streams – Insurance products for business customers, Renata Štefić, A1 Croatia
Presentation 3 (15'): A1 residential security solution business - Building a up a security portfolio for private customers, Benjamin Simsa, A1 Austria
Presentation 4 (20'): Beyond Connectivity: How Telcos Can Lead With Embedded Insurance with Julio Castellon, Milica Ivic, Lamie
Q&A (10') Lamie
Presentation 5 (15'): From Backup to Payback – How telcos can monetitze energy with Markus Lyyra & Ville Vare, Elisa DES
Roundtable Discussion: Beyond Connectivity – Telco’s Role in Adjacent Markets.
Examining how telcos can leverage AI, ICT services, and near-core businesses (e.g., insurance, energy bundles) for diversification and the role of telcos in enabling new digital services.
15:30 – 16:00
Coffee Break
BUILDING RESILIENT TELCOS: ENSURING CONTINUITY & AGILITY IN DISRUPTIVE TIMES
16:00 – 16:45
Meeting Room - Olympia 2
Location - Underground (-1 Floor)
Session 3: Digital Transformation & Business Reinvention
Theme: Evolving Telcos into Agile, Digital-First Organizations
Joint session: NITT, EAWG
Presentation 1 (15’): Practical steps and lessons learn in internal digitalization effort, Željka Kučković, A1 Croatia
Presentation 2 (15’): Orchestrating Digital Transformation for Fiber Wholesales with Penelope Mantzari & Ioannis Makalias, Cognity
Presentation 3 (15’): From digital mess to operational success. Hands-on experience of the project for service business with Lesia Kasian, XME Digital
END OF DAY 1 MEETINGS FOR NON-TELCOS MEMBERS
16:45 – 17:30
Telco-only Session
18:15 – 20:00
Sightseeing activity – Meeting point: Hotel Lobby
20:00 – 22:00
Community Dinner - Rooftop restaurant,
Hotel Royal Olympic
Digital Telco Strategy Forum Working Group Agenda
Location: Royal Olympic Hotel, Athens, Greece, June 5-6, 2025
Day 2 (June 6, 2025)
09:00 – 10:00
Meeting Room - Panorama room
Location - 6th Floor
Session 4a: 5G, Fiber, Private Networks, Network API & Connectivity Innovations
Theme: Strengthening Core Connectivity While Embracing Disruption
Joint session: NITT
Presentation 1 (15’): Private 5G networks - from experiments to real use-cases, Antons Liseckis, LMT
Presentation 2 (15’): Network API innovation initiative (5G API Sprint), Inês Ferreira & José Palma, MEO
Presentation 3 (15’): Insights into opportunities, challenges, & strategic impact of offering Satellite communication on the EU market with John Blakemore, CK Hutchison
Roundtable / Open Discussion: Deep dive into Fiber, 5G & Network API use cases for European Telecom Industry
10:00 – 10:30
Meeting Room - Panorama room
Location - 6th Floor
Session 4b: Sovereign Cloud
Theme: Strengthening European Cloud Infra
Joint session: NITT
Presentation 1 (20’): Sovereign Cloud with Bulent Unsal & Koen Claesen, SAP
Roundtable / Open Discussion (10'): Ongoing Sovereign Cloud initiatives and its importance
10:30 – 11:00
Coffee Break
AI IN ACTION: REAL-WORLD USE CASES POWERING THE TELCO OF TOMORROW
11:00 – 12:30
Meeting Room - Panorama room
Location - 6th Floor
Session 5: AI Use Cases & Real-World Applications in Telecom
Theme: Practical AI implementations for operational efficiency and new revenue streams.
Joint session NITT, AIDA
Presentation 1: TeBIT 2024 Benchmark results by Thomas “Tom” Krueger, BCG (20')
Presentation 2: Business efficiency using AI by A1 Telekom Austria (15')
Presentation 3: GenAI retrieval chatbot, Hekabot by MEO (15')
Presentation 4: AI-based solutions for efficient internal and customer interactions by Swisscom (20')
Presentation 5: An AI approach to CX measurement - QES© - Quality of Experience Score - Carlos Vidal, Ricard Puiggari, FTI Delta (15')
12:30 – 13:30
Meeting Room - KALLIRHOE
Location - Ground Floor
Lunch Break
13:30 – 14:30
Meeting Room - Panorama room
Location - 6th Floor
Session 6: Automation & AI - Integration at Scale
Theme: Engagement and testing new projects related to Agentic AI
Joint session NITT, AIDA
Presentation 1: Digital energy management: automation and integration at scale with Companion.Energy
Presentation 2: ixi-O, the AI call agent by LG Uplus – Insights by Jerry Jae Yeol Kim, LG Uplus
Presentation 3: Agentic AI Teams - the leading edge of AI by Andrew Collinson, Connective Insight
Workshop: we invite participants to elaborate on questions such as:
- How can Agentic AI help improving customer operations?
- How are companies engaging with AI agents? Are there any use cases out there?
What are the challenges that arise with the deployment of AI agents? and future-proofing the business.
14:30 – 15:30
Meeting Room - Panorama room
Location - 6th Floor
Session 7: From Pilots to Scaled Impact of AI
Theme: Moving from scattered experiments to enterprise-wide AI strategies
Joint session NITT, AIDA
Presentation 1: AI Roadmapping and Projectisation by Proximus Ada (15')
Presentation 2: Prioritizing AI opportunities in telecoms by Andrew Collinson, Connective Insight (15')
Presentation 3: Impact of the rise of AI in Telcos - New revenue opportunities and disruption the core business with Carlos Vidal, Ricard Puiggari, FTI Delta (15')
15:30 – 16:00
Meeting Room - Panorama room
Location - 6th Floor
Closing Session
A short session dedicated to follow-ups and discussing topics that arouse during the meeting’s discussions. Participants will brainstorm and compile a list of future topics for consideration in upcoming ETIS events.
Before leaving, participants are kindly requested to fill out the Feedback Form.
16:00 – 17:00
Farewell Reception for all attendees is in the Coffee break area on -1 floor (Underground floor) outside Olympia room
Event Context and Expectations
This workshop is a collaborative knowledge-sharing event, where success relies on active preparation and engagement from all participants.
- Each company must prepare at least one 10-20 minute presentation relevant to one of the main sessions (ideally addressing one or more of the suggested topics within that session).
- Topic selection confirmation with the organizer by May 5th and final presentation submission by May 28th.
Event Sponsorship and Participation
This event is fully sponsored by ETIS and its partners, covering all meals, coffee breaks, the guided tour, and the farewell reception. Participation is free of charge.
Participation is open exclusively to ETIS member companies, and attendees are expected to actively contribute to discussions and presentations.
Registration and Support
If you have not yet registered for the event, or if other colleagues from your organization wish to register, please visit the website: HERE
For any questions, requests, or support, please do not hesitate to reach out to the organizer.
ETIS Central Office contacts:
Wim De Meyer (wdm@etis.org)
Ayush Pandey (ap@etis.org)
Hotel Layout
