Join us for an exclusive ETIS webinar showcasing a real-world case study of Volton (a leading energy provider in Greece) and Orizon (Greece’s newest mobile operator). Together with Cognity, they successfully implemented a unified multi-industry CRM and Order Management platform (Salesforce Industries) that integrates both telecom and energy services into a single customer-centric ecosystem.
This transformation demonstrates how telcos can simplify customer journeys, enable cross-selling across industries, and streamline backend processes—all while decommissioning legacy systems.
Key themes of the webinar:
Customer 360 and seamless digital onboarding
Unified self-service and partner portals
Convergence strategy: combining telecom and energy services
Simplification of sales and service processes across multiple IT stacks
Lessons learned from integration complexity and organizational change
Why attend?
Gain practical insights into CRM transformation across traditionally siloed industries.
Learn how to deliver one portal, one app, one onboarding for both telecom and energy customers.
Discover real lessons on operational efficiency, customer experience improvements, and digital transformation.
Explore a rare example of telco + utility convergence—increasingly relevant for operators looking at new service bundles.
Speakers:
Antonis Vazeos, IT Director, Volton
[Name TBC], Commercial Director, Volton
Chryssoula Katsika, Key Account Manager, Cognity
Penelope Mantzari, Sales Director Telecoms & Energy, Cognity
Don’t miss the chance to learn how Volton & Orizon achieved cross-industry CRM convergence—and what lessons telcos can apply to their own digital transformation journeys.
To confirm your participation and receive the Teams link for this webinar, please register using the button below:
