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Digital Sales & Customer Experience


Digital environment + communications development

  • webchat, video chat, apps, website development, chatbots + AI

Digital Sales

  • Omni-channel design, sales funnel management, analytics, campaigns

Identity Management

  • Authentication, login, privacy, personalisation, targeting + segmentation

User experience design + management

  • Customer journey, self-service optimisation, NPS, channel management, dev/ops, KPIs


Agile development + digital culture enhancement


The DSCX working group meets three times a year at various locations in Europe and is open to all ETIS members, associates and partners as well as invited guests.

For more information about this working group, please contact Martin Hrdlicka, the ETIS Central Office representative for this group.

ETIS members can access the group page here.