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Digital Sales & Customer Experience

KEY FOCUS AREAS
 

Digital environment + communications development

  • webchat, video chat, apps, website development, chatbots + AI

Digital Sales

  • Omni-channel design, sales funnel management, analytics, campaigns
 

Identity Management

  • Authentication, login, privacy, personalisation, targeting + segmentation
 
 

User experience design + management

  • Customer journey, self-service optimisation, NPS, channel management, dev/ops, KPIs

 

Agile development + digital culture enhancement

   


 


The DSCX working group meets three times a year at various locations in Europe and is open to all ETIS members, associates and partners as well as invited guests.

 


For more information about this working group, please contact Martin Hrdlicka, the ETIS Central Office representative for this group.