My Working Groups | Print Page | Contact Us | Sign In
Digital Sales & Customer Experience

DIGITAL SALES AND CUSTOMER EXPERIENCE WORKING GROUP

exchanges strategies, use cases and solutions related to business objectives in the area of sales, self-service and customer experience in the digital environment.

 

KEY FOCUS AREAS

Digital environment + communications development

  • webchat, video chat, apps, website development, chatbots + AI

Digital Sales

  • Omni-channel design, sales funnel management, analytics, campaigns
 

Identity Management

  • Authentication, login, privacy, personalisation, targeting + segmentation

User experience design + management

  • Customer journey, self-service optimisation, NPS, channel management, dev/ops, KPIs

 

Agile development + digital culture enhancement

   



The DSCX working group meets three times a year at various locations in Europe and is open to all ETIS members, associates and partners as well as invited guests.