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Smart Charging & Payments (SC&P)


KEY FOCUS AREAS

Digital transformation

  • The full digital experience in both billing + payments
  • Chatbot solutions in billing + dunning
 

 Architecture models

  • The payments and vendor landscape
  • Billing as a service + its key business drivers 
 

Billing Challenges

  • Revenue assurance + billing fraud issues
  • customer journey + support: the knowledge stretch one can put into a call center versus universal contact agents versus specialized call centers.
 

The SCP working group meets twice yearly at various locations in Europe and is open to all ETIS members, associates and partners as well as invited guests.


For more information about this working group, please contact Michele Lalic, the ETIS CO representative for this group.