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Smart Charging & Payments (SCP)

SMART CHARGING AND PAYMENTS WORKING GROUP

looks at the latest billing and payments challenges, opportunities and strategies as well as the main business drivers influencing the Telcos billing environment.

 

KEY FOCUS AREAS

Digital billing + customer experience

• Customer journey + support

• NPS drivers in billing

• E-invoicing

• Chatbot solutions in billing + dunning

 

Collection processes

• Credit management
• Billing and dunning strategies
• Revenue assurance + fraud issues
• Bad debt monitoring

 

Monetisation opportunities

• Business intelligence goldmine from billing and dunning
• Billing as a service + its key business drivers
• Impact of new models such as B2B2X


The Smart Charging and Payments working group meets twice yearly at various locations in Europe, one of which coincides with the annual ETIS Community Gathering. Due to the current travel restrictions of our members, we are also holding monthly webinars as well as shares publications and other important documents via the members portal for this working group. It is open to all ETIS members, associate members as well as invited guests.