SMART CHARGING AND PAYMENTS WORKING GROUP
looks at the latest billing and payments challenges, opportunities and strategies as well as the main business drivers influencing the Telcos billing environment.
KEY FOCUS AREAS
Digital billing + customer experience
• Customer journey + support
• NPS drivers in billing
• Chatbot solutions in billing + dunning
• Credit management
• Billing and dunning strategies
• Revenue assurance + fraud issues
• Bad debt monitoring
• Business intelligence goldmine from billing and dunning
• Billing as a service + its key business drivers
• Impact of new models such as B2B2X
The SCP working group meets twice yearly at various locations in Europe and is open to all ETIS members, associates and partners as well as invited guests.
For more information about this working group, please contact Michele Lalic, the ETIS CO representative for this group.
Members can access the group page here.