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ETIS Digital Sales & Services Working Group meets in Belgrade

Tuesday 28 June 2016   (0 Comments)
Posted by: Martin Hrdlicka

The second meeting of the ETIS Digital Sales and Services Working Group this year took place in Belgrade on 9-10 June 2016. This event was kindly hosted by Telenor Serbia and was attended by 27 participants from 10 companies: CYTA, KPN, Deutsche Telekom, Swisscom, TDC, Telfort, Simyo, Telenor Serbia and Proximus.


This two day meeting consisted of a number of various sessions. The morning of day 1 started off with a roundtable of company updates, recent successes and near-future plans. The day then continued with presentations on the quarterly sales & service KPIs benchmark, social media efforts impact on Telcos, personalisation and community interaction. The day 2 consisted of presentations and discussions on video chat, omni-channels, agile campaigns, apps and responsive sites and improvements in customer satisfaction. The day was concluded by a real time exercise that mapped the process of purchasing a sim-only subscription from all the operators.


According to the participants’ evaluation survey, this DSS WG meeting provided the members with valuable insights on ongoing projects, an excellent networking opportunity, inspiration, practical information sharing and an update on operations and activities of participating companies.


ETIS would like to thank Telenor Serbia for their hospitality and all participants for joining us and making this meeting a success.


The next ETIS Digital Sales and Service Working Group meeting will take place on 13 - 14 October 2016 in Zagreb, Croatia in conjunction with the ETIS Community Gathering.


For more information on joining this group or becoming a member of ETIS, please contact us.