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WEBINAR: "The customer journey to the invoice"
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WEBINAR:

 Export to Your Calendar 30/09/2020
When: Wednesday, September 30, 2020
14:00 - 15:30 CET
Contact: Michele Lalic
+32 494695598


Online registration is available until: 30/09/2020
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The ETIS Smart Charging and Payments working group will hold a webinar on September 30th to share how their companies are approaching and accelerating digitalisation in billing and payments. How has the coronavirus crisis this year impacted and pushed customers to move to digital and what has been upgraded or plans to be upgraded? What challenges still exist and what best practices have been identified? What percentage of payments are now collected through online channels?

The format will be a roundtable discussion in which each company will present and discuss the customer journey to the invoice either through a live demo or screen shots of their self-service portal and app. Each presentation will be a max of 5-8 minutes to allow for a q&a and general discussion.