08:00 – 09:00

09:00 – 11:00

Meeting Room - Olympia A + B
Location - Underground (-1 Floor)

Keynote 1: Welcome Speech - Wim De Meyer, ETIS Managing Director 

Keynote 2: Building the Future: Collaboration and Innovation of Telecoms in a Transforming World - Pedro Gonçalves, MEO, ETIS Chairman 

Keynote 3: No Power, No Problem: How to Keep the Network Operational During Blackouts - Markus Lyyra and Ville Vare, Elisa DES

Keynote 4: Secure, Aware, Resilient: Driving a Strong Security Culture - Ulrich ten Eikelder, Deutsche Telekom & Marcus Beyer, Swisscom 

Keynote 5: Telco Security Landscape 2025 - Richard Kerkdijk, TNO 

Keynote 6: AI Makes Telcos Smart. But Are Telcos Smart About AI? - Thomas Kruger, BCG 

Keynote 7: How to Thrive in Unthinkable Times: Change Your RULEs , Andrew Collinson, Connective Insight

11:00 – 11:30

Underground (-1 Floor)

Coffee Break

11:30 – 11:45

Meeting Room - Conf Room 1A

(1st floor)

Intro and agenda overview, followed by a roundtable where all participants introduce themselves (name, company, role) and share key expectations for the meeting.

11:45 – 13:00

Meeting Room - Conf Room 1A

(1st floor)

Description: Each company presents an update focusing on billing, collection, and payments, sharing ongoing projects and future plans. Participants are encouraged to highlight challenges and best practices.

Each company is encouraged to ask one question to the entire group, if they need advice on a topic of interest. 

This session will follow a high-level format, with deep dives to be addressed in future sessions. If an update involves a project related to the theme of a future session, it should be mentioned briefly and discussed further in the related session.

Format and preparation: Roundtable presentation – 10-minute for presentation + 5 minutes Q&A per company. 

Companies: A1 Hrvatska, A1 Slovenia, Swisscom, LMT, Telia Estonia, MEO, OTE, Proximus, Hrvatski Telekom, Deutsche Telekom Service Europe SE, Cognity 

Session chair: Haide Hermet

13:00 – 14:00

Meeting Room - KALLIRHOE
Location - Ground Floor

Lunch Break

14:00 – 15:30

Meeting Room - Conf Room 1A

(1st floor)

If Session I concludes ahead of schedule, Session II will begin earlier than planned.

15:30 – 16:00

Underground (-1 Floor)

Coffee Break

16:00 – 17:30

Meeting Room - Conf Room 1A

(1st floor)

Description: This session will focus on presenting real use cases or projects in progress related to AI, ML, and Advanced Analytics in billing, collections, and payments.

If no specific use cases are available, participants can share ideas, plans, or strategies they are considering for the future, including what their teams are exploring and potential directions. 

Confirmed presentations: 

- Meet SAM - Swisscom's chat and voice bot, with a focus on billing and collection-specific use cases, by Michaela Hirt, Swisscom

- AI@CFO strategic overview  & unllocated payments as use case, by Martina Oreski Vukcevic, Hrvatski Telekom

- Migrate-to-Modernise (GCP) and AI CuFi Talks, by Volker Fischer, Deutsche Telekom

- Proximus Debt Collecting: Optimizing Today & Anticipating the Future, by Yann Bastin, Proximus

Session chair: Dace Roze

18:15 – 20:00

20:00 – 22:00

09:00 – 10:30

Meeting Room - Conf Room 1A

(1st floor)

Description: This workshop will focus on effective communication methods for billing and collections, including the most effective channels such as email, SMS, and call deflection strategies.

Participants will explore how to tailor communication approaches based on customer segments and address common challenges like misunderstandings about third-party services on invoices. The goal is to identify best practices and actionable strategies to enhance customer experience and optimize communication efficiency.

Format and preparation: Workshop format with participants grouped into three categories: communication strategies, call deflection, and third-party services. Groups will discuss, take notes, prepare a short, group presentation, and share their insights with the entire group.

Session Chair: Michaela Hirt

11:00 – 11:30

Underground (-1 Floor)

Coffee Break

11:00 – 11:30

Meeting Room - Conf Room 1A

(1st floor)

11:30 – 12:30

Meeting Room - Conf Room 1A

(1st floor)

Description: This session will focus on the operational side of collections with practical insights, processes, and metrics. Participants will share strategies for managing the end-to-end collection cycle in telecoms, mainly for B2B but also B2C where relevant. Companies are encouraged to present their collection cycles, challenges, and strategies using slide support.

Confirmed presentations:

- Credit, Dunning and Collection B2C B2B, by Haide Hermet, Telia Estonia

- B2B Collections Model: Credit, Collections & Sales in Sync - by Marina Nunes, MEO

- Invoice  payment`s control process in LMT - by Dace Roze, LMT

Session Chair: Mariana Nunes

12:30 – 13:30

Meeting Room - KALLIRHOE
Location - Ground Floor

Lunch Break

13:30 – 14:15

14:15 – 15:00

Meeting Room - Conf Room 1A

(1st floor)

This final session offers participants a chance to reflect on key takeaways and revisit any open questions from the meeting. 

Together, participants will identify and agree on the most important topics to prioritize for upcoming ETIS events.

Before leaving, all participants are kindly asked to complete the Feedback Form to help us improve future meetings.

EVALUATION FORM AVAILABLE HERE: https://forms.office.com/e/FHRkQjZ9K0

16:00 – 17:00

Underground (-1 Floor)

Farewell Reception for all attendees