08:30– 09:00

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09:00– 09:30

Goal: Welcome speech and meeting logistics

Speakers:

• A1 Croatia - welcome speech and intro into the organisatio, 15'
  
• ETIS Central Office - welcome, logistics and updates from ETIS, 5'
• Sponsors' welcome, 5'

Q&A session, 5'

09:30 – 11:00

Room TBC

Introductions, 5'

Goal: Welcome speech and agenda overview, followed by a roundtable where all participants introduce themselves (only name, company, role).

Company Updates (part I), 60' + Q&A

Goal: Each company is allocated 5 minutes to present the most recent iniciatives from their department, strategy updates, incidents faced and future plans. Also delivering expectations from this 2-day meeting. New members in the group receive a longer time slot, if requested.

A 1-slide Power Point Template to fill in will be circulated to all members in advance of the meeting.

• A1 Croatia
• Deutsche Telekom
• Ericsson
• Elisa
• Google
• Huawei
• KPN
• MEO
• Proximus
• Swisscom
• Telenet
• Telia Company
• + Other

Moderator: SAWG Core-Team

11:00 – 11:30

Coffee Break

11:30 – 13:00

Room TBC

Format: Presentations & Q&A

Context: 

• Major SAW events take place in between ETIS meetings, and programmes (cyber month, Hacktober) and initiatives (personnel trainings) are more or less successful

Goal:

• Members are invited to present these initiatives and their results + lessons learned

Introduction: SAWG core-team, 10'

Presentations:

• Swisscom: Hacktober 2025, 15'
• Presentation 2: TBC, 15'
• Presentation 3: TBC, 15'

Discussion session, 10'

13:00 – 14:00

Room TBC

Lunch Break

14:00 – 15:30

Room TBC

Format: Presentations & a Card Game

Goal: Successful BCM awareness campaigns are being executed in telcos around Europe. This is an opportunity to share the best practices in the field amongst 15+ telecom operators' representatives.

Presentation 1: Swisscom, 20'

Presentation 2: TBC, 20'

or: A Joint threat workshop.

• The session could focus on either the latest threat landscape or a handpicked emerging threat, starting with an introduction and a relevant case study. The goal would be to explore how GCM and SAW can collaborate, share insights, and strengthen each other’s approaches

+ Card Game: TBC and organised by Swisscom, 40'

Moderator: Andrija Višić, ETIS Central Office

15:30 – 16:00

Coffee Break

16:00 – 17:00

Format: Presentation & Discussion

Goal: Based on experience from telecom operators in Eastern and Northern Europe, ETIS members are invited to discuss how to rethink and bolster the concept of resilience.

Presentations:

• Presenter 1: TBC
• Presenter 2: TBC

To submit a presentation proposal, simply contact Andrija at av@etis.org. 

Moderator: BCWG Core-team

17:00 – 18:30

18:30 – 19:30

19:30 – 22:00

09:00 – 10:30

Room TBC

Format: Workshop in 2-3 groups

Goal: This workshop aims to formalize and strengthen the Security Awareness (SAW) function within a telecom operator by clearly defining roles, responsibilities, interfaces, and measurable outcomes. We will try to:

• Build a human-centric cybersecurity culture.

• Reduce internal and customer-related abuse incidents.

• Align with industry frameworks (ETSI, ENISA, GSMA, NIS2).

• Clearly define what a Security Awareness Specialist contributes to the operator’s resilience posture.

3 Grups will try to:

• Define the mission and strategic value of the Security Awareness Specialist role in a telecom operator.

• Map internal and external touchpoints (e.g. SOC, CSIRT, NOC, HR, Marketing, Regulatory).

• Identify how the SAW function supports abuse management, customer security education, and insider risk prevention.

• Design measurable KPIs aligned with telco risk drivers (fraud reduction, phishing resilience, operational incidents).

• Draft a telecom-specific job description and competency framework for the SAW role.

• Produce an actionable awareness roadmap integrated into the operator’s security governance model.

Moderator: SAWG Core-Team

10:30 – 11:00

Coffee Break

11:00 – 12:30

Room TBC

Format: Roundtable on 3 topics

Goal: Establishment of a roadmap to arrive to the ETIS Best-Practice Library for SAW. The library could be centrally managed by ETIS, and eventually provide access to all ETIS members (35 telcos + 20 suppliers and collaborators in the ecosystem).

Presentations from members:

• Presentation 1 on best examples of building a storytelling framework (incl. private life anchors and sunscreen approaches)
• Presentation 2 on the best example of model structure for SAW programmes (base + target groups + management)
• Presentation 3 on the best example of a KPI catalogue (behavioural metrics + classic key figures)

To submit a presentation proposal on any of the above, simply contact Andrija at av@etis.org.

Alternative: One or more presentations above can also be organised as a workshop!

Moderator: SAWG Core-Team

12:30 – 13:30

Lunch Break

13:30 – 14:20

Room TBC

Format: Discussion (topic also discussed in BCWG group but from a different angle)

Intro: The “Digital Omnibus” is an umbrella concept the Commission uses to bundle simplification and coherence measures across the digital regulatory acquis: data, AI, cybersecurity, ePrivacy, and related legislation. It builds on “call for evidence” steps, stakeholder feedback, and subsequent proposals to reduce administrative burden, streamline reporting and compliance rules.

Goal: SAWG members are to discuss their expectations regarding the impact of the changes proposed.

Moderator: SAWG Core-Team

14:20 – 14:30

Short Break

14:30 – 15:00

Room TBC

Format: Discussion between all members, 20'

Goal: Understand better the need from SAWG members and whether the mission and vision of the group is still the same. This reflection will help us realize what are further needs to be met, with this group.

Moderator: Andrija Višić, ETIS Central Office

10' Roundtable at the end: every attendee is asked to reflect on the last 2 days and come up with at least 1 topic to address in the next SAWG meeting in Riga, 28-29 May 2026.

15:00