DTSF Agenda
Digital Telco Strategy Forum Working Group Agenda
Location: Royal Olympic Hotel, Athens, Greece, June 5-6, 2025
Day 1 (June 5, 2025)
08:00 – 09:00
Registrations in the Hotel Lobby
09:00 – 11:00
Meeting Room - Olympia A + B
Location - Underground (-1 Floor)
Keynote Session: How Resilient Telcos Leverage AI and Navigate New Markets to Create Value
Keynote 1: Welcome Speech - Wim De Meyer, ETIS Managing Director (10’)
Keynote 2: Building the Future: Collaboration and Innovation of Telecoms in a Transforming World - Pedro Gonçalves, MEO, ETIS Chairman (15’)
Keynote 3: Elisa DES
Keynote 4: Secure, Aware, Resilient: Driving a Strong Security Culture - Ulrich ten Eikelder, Deutsche Telekom & Marcus Beyer, Swisscom (10’)
Keynote 5: Telco Security Landscape 2025 - Richard Kerkdijk, TNO (10')
Keynote 6: AI Makes Telcos Smart. But Are Telcos Smart About AI? - Thomas Kruger, BCG (10’)
Keynote 7: How to Thrive in Unthinkable Times: Change Your RULEs , Andrew Collinson, Connective Insight
11:00 – 11:30
Coffee Break
11:30 – 13:00
Meeting Room - Olympia A
Location - Underground (-1 Floor)
Session 1: Introduction and Roundtable
In this introductory session, We will have an agenda overview followed by a roundtable where all participants introduce themselves (name, company, role) and share key expectations for the 2-day meeting in Athens.
Each company / participant can share Company updates, recent projects and challenges. (List of registered companies for this working group can be found at end of this document).
The introductions will be followed by a roundtable focused on three strategic themes:
- The role of AI
- Telcos entering new markets
- Enhancing resilience across European telecom operators
13:00 – 14:00
Meeting Room - KALLIRHOE
Location - Ground Floor
Lunch Break
FUTURE OF TELECOMS – UNLOCKING NEW BUSINESS MODELS BEYOND THE CORE
14:00 – 15:30
Session 2: Future Opportunities – Next-Gen Business Models & Revenue Streams
Theme: Exploring the Next Wave of Telco Expansion
Presentation 1 (15’): Smart-X & Emerging Business Models – What’s Next? with FTI Delta
Insights into Smart-X possibilities, new business verticals, and partnerships beyond traditional telecom.
Presentation 2 (15'): New revenue streams – Insurance products for business customers, Renata Štefić, A1 Croatia
Presentation 3 (15'): A1 residential security solution business - Building a up a security portfolio for private customers, Benjamin Simsa, A1 Austria
Presentation 3 (20'): Presentation on Insurance Markets,
Q&A (10') with Lamie
Roundtable Discussion: Beyond Connectivity – Telco’s Role in Adjacent Markets.
Examining how telcos can leverage AI, ICT services, and near-core businesses (e.g., insurance, energy bundles) for diversification and the role of telcos in enabling new digital services.
15:30 – 16:00
Coffee Break
BUILDING RESILIENT TELCOS: ENSURING CONTINUITY & AGILITY IN DISRUPTIVE TIMES
16:00 – 16:40
Session 3: Digital Transformation & Business Reinvention
Theme: Evolving Telcos into Agile, Digital-First Organizations
Joint session: NITT, EAWG, PSCM
Presentation 1 (15’): Practical steps and lessons learn in internal digitalization effort, Željka Kučković, A1 Croatia
Presentation 2 (15’): Orchestrating Digital Transformation for Fiber Wholesales with Penelope Mantzari & Ioannis Makalias, Cognity
Presentation 3 (15’): Digital service provider, combining offline and online interaction towards customers with XME Digital
END OF DAY 1 MEETINGS FOR NON-TELCOS MEMBERS
16:45 – 17:30
Telco-only Session
18:15 – 20:00
Sightseeing activity – Meeting point: Hotel Lobby
20:00 – 22:00
Community Dinner - Rooftop restaurant,
Hotel Royal Olympic
Digital Telco Strategy Forum Working Group Agenda
Location: Royal Olympic Hotel, Athens, Greece, June 5-6, 2025
Day 2 (June 6, 2025)
09:00 – 10:30
Session 4: 5G, Fiber, Private Networks, Network API & Connectivity Innovations
Theme: Strengthening Core Connectivity While Embracing Disruption
Joint session: NITT
Presentation 1 (15’): Private 5G Networks – Real-World Cases & Strategic Considerations, Antons Liseckis, LMT
Presentation 2 (15’): Network API innovation initiative (5G API Sprint), Inês Ferreira & José Palma, MEO
Presentation 3 (15’): Insights into opportunities, challenges, & strategic impact of offering Satellite communication on the EU market with John Blakemore, CK Hutchison
Presentation 4 (15’): Expanding fiber networks – Real-world Use Case with Penelope Mantzari & Ioannis Makalias Cognity
Roundtable / Open Discussion (30’): Deep dive into Fiber, 5G & Network API use cases for European Telecom Industry
10:30 – 11:00
Coffee Break
AI IN ACTION: REAL-WORLD USE CASES POWERING THE TELCO OF TOMORROW
11:00 – 12:30
Session 5: AI Use Cases & Real-World Applications in Telecom
Theme: Practical AI implementations for operational efficiency and new revenue streams.
Joint session NITT, AIDA
We invite presenters to introduce the AI applications they are working on that serves the company’s business goals, be it in the realm of customer service automation, network optimisation, or fraud detection, to name a few. We welcome presenters who bring not just success stories but also challenging journeys that other operators can learn from.
Presentations:
- TeBIT 2024 Benchmark results by Thomas “Tom” Krueger, BCG
- Business efficiency using AI by A1 Telekom Austria
- GenAI retrieval chatbot, Hekabot by MEO
12:30 – 13:30
Lunch Break
13:30 – 14:30
Session 6: Agentic AI in Customer Experience
Theme: Engagement and testing new projects related to Agentic AI
Joint session NITT, AIDA
Presentation 1: TBD
Presentation 2: ixi-O - LG Uplus AI call agent - Insights by Jerry Jae Yeol Kim, LG Uplus
Workshop: we invite participants to elaborate on questions such as:
- How can Agentic AI help improving customer operations?
- How are companies engaging with AI agents? Are there any use cases out there?
What are the challenges that arise with the deployment of AI agents? and future-proofing the business.
14:30 – 15:30
Session 7: From Pilots to Scaled Impact of AI
Theme: Moving from scattered experiments to enterprise-wide AI strategies
Joint session NITT, AIDA
In this session, we invite presenters to introduce their company’s journey from the definition of a business problem and the conception of an AI solution, all the way to the wide deployment of an AI system. Presentations could answer questions such as:
- How do you define and prioritise high-impact AI use cases?
What does a roadmap look like from proof-of-concept to scaled implementation?
15:30 – 16:00
Closing Session
A short session dedicated to follow-ups and discussing topics that arouse during the meeting’s discussions. Participants will brainstorm and compile a list of future topics for consideration in upcoming ETIS events.
Before leaving, participants are kindly requested to fill out the Feedback Form.
16:00 – 17:00
Farewell Reception for all attendees in the Foyer
Event Context and Expectations
This workshop is a collaborative knowledge-sharing event, where success relies on active preparation and engagement from all participants.
- Each company must prepare at least one 10-20 minute presentation relevant to one of the main sessions (ideally addressing one or more of the suggested topics within that session).
- Topic selection confirmation with the organizer by May 5th and final presentation submission by May 28th.
Event Sponsorship and Participation
This event is fully sponsored by ETIS and its partners, covering all meals, coffee breaks, the guided tour, and the farewell reception. Participation is free of charge.
Participation is open exclusively to ETIS member companies, and attendees are expected to actively contribute to discussions and presentations.
Registration and Support
If you have not yet registered for the event, or if other colleagues from your organization wish to register, please visit the website: HERE
For any questions, requests, or support, please do not hesitate to reach out to the organizer.
ETIS Central Office contacts:
Wim De Meyer (wdm@etis.org)
Ayush Pandey (ap@etis.org)
Hotel Layout
