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TeBIT Benchmarking Study
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Telco IT departments are shifting from cost cutting to placing selective bets on diļ¬€erentiation...



TeBIT is the annual Telecommunication IT Benchmarking Survey of ETIS. TeBIT Survey aims to analyse the cost of leading European Telcos as well as potential relations between business and IT figures allowing members to compare their own effectiveness and efficiency with others, but also provides an opportunity for the exchange of information and ideas. It allows participants to do so in a confidential way, confident that their information is shared only among participants. Particularly, IT Costs are analysed with respect to distribution over various types of expenditure and breakdown over FTEs. The costs and success of outsourcing are studied as well as a number of selected Key Performance Indicators.


Beneath you can find a list of the topics covered in the Survey:

  • Business Development of participants
  • IT Performance
    • Key IT Cost Metrics
    • Hypotheses on potential IT Cost drivers
    • IT Cost splits
    • IT FTE metrics
    • Deep Dive on outsourcing
  • Process View
  • Value of IT and KPIs

In 2010, ETIS started a cooperation with The Boston Consulting Group to provide a deep dive analysis and actionable insights. The ETIS Central Office representative for TeBIT is Terje Tondel, Managing Director of ETIS.


Please find the executive summaries for the years 2015, 2014, 2013 and 2012 below. 

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