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Digital Service & Customer Experience






The mission of the Digital Service & Customer Experience Working Group is to exchange knowledge about Digital Service & Customer Experience strategies and solutions in order to enable ETIS Members to succeed with their Customer Self Service business objectives. The Working Group has a clear business focus and the current scope is the onine channel (web) in the consumer market however a focus on the corporate market will also be enhanced in the coming year. The ETIS CO representative for this group is Martin Hrdlicka.

  • Digital Transformation 
  • Digital Servicing & Sales 
  • Webchat, Video Chat & Apps
  • Customer journey & experience 
  • Omni-channel management
  • Data Science & Personalization 
  • Trigger - based emailing 
  • Agile, waterfall & hybrid projects
  • User experience
  • Identity management 
  • Omni development & strategy

PARTICIPATING MEMBERS: A1, CYTA, Deutsche Telekom, eir, KPN, Telfort, Simyo, Lattelecom, Proximus, Swisscom, Telenor Serbia, T-Systems and invited guests. 


PARTICIPATING ASSOCIATES: Lithium Technologies, Matrixx Software, Openet. 



 See what our members had to say about the DSSWG...


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more Calendar

06/04/2017 » 07/04/2017
Big Data (BI) WG Meeting April 2017 Amsterdam

Jan Sonck, ProximusNewly Elected INNWG Chair
Zsolt Butyka, Magyar TelekomNewly Elected INNWG Vice Chair

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