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Digital Service & Customer Experience

 

 

 

DIGITAL SERVICE & SERVICES WORKING GROUP (DSSWG)

 

The mission of the Digital Service & Customer Experience Working Group is to exchange knowledge about Digital Service & Customer Experience strategies and solutions in order to enable ETIS Members to succeed with their Customer Self Service business objectives. The Working Group has a clear business focus and the current scope is the onine channel (web) in the consumer market however a focus on the corporate market will also be enhanced in the coming year. The ETIS CO representative for this group is Martin Hrdlicka.

 
TOPICS DISCUSSED: 
  • Digital Transformation 
  • Digital Servicing & Sales 
  • Webchat, Video Chat & Apps
  • Customer journey & experience 
  • Omni-channel management
  • Data Science & Personalization 
  • Trigger - based emailing 
  • Agile, waterfall & hybrid projects
  • User experience
  • Identity management 
  • Omni development & strategy

PARTICIPATING MEMBERS: A1, CYTA, Deutsche Telekom, eir, KPN, Telfort, Simyo, Lattelecom, Proximus, Swisscom, Telenor Serbia, T-Systems and invited guests. 

 

PARTICIPATING ASSOCIATES: Lithium Technologies, Matrixx Software, Openet. 

 

 

 See what our members had to say about the DSSWG...

 

 
 
 
 
For more information on how to join ETIS activities, please contact us

 

If you are aleady a Member, please find more information through Members Corner.

 

 
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