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Customer Self-Service




Digital Sales & Service Working Group (DSSWG)


The mission of the Digital Sales & Service Working Group is to exchange knowledge about Digital Sales & Service strategies and solutions in order to enable ETIS Members to succeed with their Customer Self Service business objectives. The Working Group has a clear business focus and the current scope is the onine channel (web) in the consumer market however a focus on the corporate market will also be enhanced in the coming year. 

Topics discussed: 
  • Digital Transformation 
  • Digital Servicing & Sales 
  • Webchat, Video Chat & Apps
  • Customer journey & experience 
  • Omni-channel management
  • Data Science & Personalization 
  • Trigger - based emailing 
  • Agile, waterfall & hybrid projects
  • User experience
  • Identity management 
  • Omni development & strategy

Participating Members: A1, CYTA, Deutsche Telekom, eir, KPN, Telfort, Simyo, Lattelecom, Proximus, Swisscom, Telenor Serbia, T-Systems and invited guests. 


Participating Associate: Lithium Technologies, Matrixx Software, Openet. 



 See what our members had to say about the DSSWG...


For more information on how to join ETIS activities, please contact usThe ETIS CO representative for this group is Martin Hrdlicka.


If you are aleady a Member, please find more information through Members Corner.


more Calendar

16/03/2017 » 17/03/2017
Innovation Working Group Meeting Spring

Titta Penttila, TeliaCompanyNewly Elected DPTF Chair

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