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|Digital Service & Customer Experience|
DIGITAL SERVICE & SERVICES WORKING GROUP (DSSWG)
The mission of the Digital Service & Customer Experience Working Group is to exchange knowledge about Digital Service & Customer Experience strategies and solutions in order to enable ETIS Members to succeed with their Customer Self Service business objectives. The Working Group has a clear business focus and the current scope is the onine channel (web) in the consumer market however a focus on the corporate market will also be enhanced in the coming year. The ETIS CO representative for this group is Martin Hrdlicka.
PARTICIPATING MEMBERS: A1, CYTA, Deutsche Telekom, eir, KPN, Telfort, Simyo, Lattelecom, Proximus, Swisscom, Telenor Serbia, T-Systems and invited guests.
PARTICIPATING ASSOCIATES: Lithium Technologies, Matrixx Software, Openet.
See what our members had to say about the DSSWG...
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