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Digital Sales & Customer Services






The mission of the Digital Sales & Customer Experience Working Group is to exchange knowledge about DSCX strategies and solutions in order to enable ETIS Members to succeed with their Customer Self Service business objectives. The Working Group has a clear business focus and the current scope is the onine channel (web) in the consumer market however a focus on the corporate market will also be enhanced in the coming year. The ETIS Central Office representative for this group is Martin Hrdlicka.

  • Digital Transformation 
  • Digital Servicing & Sales 
  • Webchat, Video Chat & Apps
  • Customer journey & experience 
  • Omni-channel management
  • Data Science & Personalization 
  • Trigger - based emailing 
  • Agile, waterfall & hybrid projects
  • User experience
  • Identity management 
  • Omni development & strategy

PARTICIPATING MEMBERS: A1, CYTA, Deutsche Telekom, eir, KPN, Telfort, Simyo, Lattelecom, Proximus, Swisscom, Telenor Serbia, T-Systems and invited guests. 


PARTICIPATING ASSOCIATES: Lithium Technologies, Matrixx Software, Openet. 



 See what our members had to say about the DSSWG...


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