ETIS is pleased to announce that Romtelecom has joined ETIS as a Full Member and is set to share knowledge with our members in our upcoming working groups and events. The member representative will be Nicoleta Preda and she had the following to say about joining ETIS. "Regarding the reason why Romtelecom joined ETIS, I would say that aiming to continuously increase the quality of the products and services we offer to our customers, Romtelecom is trying to keep up with telco's specific standards and trends. We understood that knowledge and experience are vital for this and ETIS offered us a great opportunity to share them with teams from other companies having similar concerns and activity, but also to spend special moments and build strong professional relationships."

Romtelecom is already active in the Enterprise Architecture, Customer Self-Service working groups as well as the CIO Executive Forum and is planning to join the Information Security working group in the future. We are looking forward to welcoming them to the ETIS community and seeing them at future events.

About Romtelecom
Romtelecom is a company in full swing on the Romanian communications market. In the last years, Romtelecom has evolved intelligently, with many efforts, from a former state monopoly to a private company that is now connected to the sophisticated technology of this millennium.

Today, Romtelecom offers reliable, innovative and easy-to-use services, from the traditional fixed telephony to high quality Internet, digital TV, to the most secure hosting data center in Romania, voice and data bundled services and a permanently supervised and improved Customer Care program.

Romtelecom, the leader of the fixed line communications market in Romania, went through a period of major transformations in the last years, managing to successfully face the challenge of becoming a more efficient operator and of developing its portfolio of alternative services, besides its traditional offer of fixed line telephony.

Currently, the company offers to its clients voice, data and broadband Internet services, bundled packages including IT equipments, as well as complex IT&C solutions. At the same time, the company continuously worked to improve its customer care service, objective which was best expressed by the “Customer 1st” programme, launched in 2007.

For more information on Romtelecom, please visit: http://www.romtelecom.ro

In 2009 the ETIS Information Security Working Group set out to perform a Security Benchmark among its members initiated by TDC. The objective of the Benchmark was to compare Security strategies and approaches among a representative group of European telecoms providers, thereby enabling these providers to determine which specific aspects of security require attention within their respective organisations.

The participants of the 2009 Security Benchmark were: Belgacom, KPN, TDC, Telecom Italia, Telekom Austria, TeliaSonera, OTE and Turkcell. Below is an overview of the set of themes that were established for the benchmark.

In-depth themes
1. Corporate Security Function
2. Security Management
3. Commercial role of security
4. Fraud Management
5. Security in the development process

Exploratory Themes
6. Business Continuity Management
7. Next generation security readiness
8. Infrastructure security
9. International cooperation

ETIS is is now conducting a second round for the Benchmark and the following companies will participate: Telefonica Group, Deutsche Telekom, Vimpelcom, Slovak Telekom and eircom.

The next Information Security Working Group meeting will be held in Paris on 28/29 January 2010 kindly hosted by Bizanga. If you are interested in joining the ETIS Information Security Working Group please contact Fred Werner at fw@etis.org

ETIS Members met in Istanbul last fall to share knowledge at the ETIS Community Gathering 2009. The Gathering was held in conjunction with the 38th Management Board hosted by Turkcell. This highly successful event brought together 150 participants from 46 companies to share knowledge on key ICT issues facing the Telecom industry.

The Gathering began with a common session on the topic of 'Data is King - The key asset for Future Telco business!'. The session looked at how 'Data' has become the Telco's core asset and how to best take care of that key asset in order to achieve business objectives, create new business opportunities and try to anticipate where the competition is heading.

The remainder of the Gathering was dedicated to parallel sessions for the following working groups: Information Security, Enterprise Architecture, Procurement & Vendor Management, Business Intelligence & Data Warehouse and Customer Self Service. The Gathering also featured a CIO Stream that covered the topics of 'Demonstrating business value gained by the innovative use of data in Telcos' and 'Generation network and Tactical Procurement issues'.

This Gathering was an ideal opportunity for all of the members, associates, partners and working groups to get to know one another, learn about each other's activities, plans and expectations and above all, share knowledge.

The presentations and photos from the Gathering are available on the ETIS Members Corner. If you are not yet a member of ETIS and would like to join the next Gathering located in Stockholm on 14-15 October, please contact Fred Werner at: fw@etis.org

ETIS is pleased to announce that Teradata has joined as an Associate Member. Teradata made the keynote presentation at the ETIS Community Gathering in Istanbul and will now be active in the Business Intelligence Working Group.

Paul O'Carroll, Telco Practice Director will be the Teradata member representative and had the following to say about joining ETIS. "Teradata is very pleased to be part of ETIS. We completely support the principle of community activities to drive best practices and look forward to being an active participant throughout 2010." We are looking forward to welcoming them to the ETIS community and seeing them at future events.

About Teradata
Teradata enables Telcos to have more intelligent interactions with their customers. We integrate data across lines of business and remove the 'islands of cost' associated with data mart proliferation. Our view is that integrated data drives lower cost and higher value. In short, exploiting integrated, detailed data drives smarter actions.

Our Telco customers use detail data to be proactive, not reactive. They don't just report on 'number of calls into the call centre' or 'frequency of dropped calls' after the fact but they do integrate OSS and BSS data to really understand the customer. 

Eleven of the world’s top twelve telecommunications companies and over 900 market leaders choose Teradata to drive business value from business intelligence. Teradata is consistently recognised as the leader in data warehouse solutions. With nearly 6,000 employees and $1.7 billion revenues, Teradata is the largest company solely dedicated to delivering data warehouse solutions. Our award-winning solutions use the most powerful, scalable, and reliable technology platforms in the industry and have been implemented in more than 2000 customer locations worldwide.

For more information on Teradata, please visit: www.teradata.com

Telecom World Congress 2010 - 15% Discount ETIS members
20-22 April 2010 - Okura Hotel, Amsterdam
http://www.terrapinn.com/2010/twc

Now in its 5th year, Telecom World Congress 2010 is where the world’s largest telecoms operators and their partners come together to discuss challenges and opportunities for them in 2010 and beyond.

The two-day conference will provide you with innovative strategies on:

• Identifying new opportunities in the next decade through Value Added Services
• Reaping the benefits of network sharing and outsourcing
• Ensuring IPTV roll outs are seamless and ensuring you have a sustainable strategy in place
• Assessing the impact of convergence on existing business models
• Improving your revenue streams through innovative mobile content
• Understanding the impact of cloud computing on the telecoms sector
• Evaluating the threats and opportunities from disruptive technologies
• Developing strong strategic partnerships with wholesale carriers

Book your place online: https://secure.terrapinn.com/V5/rCalc.aspx?E=3200&C=353XHCL. Alternatively, contact Marcia Ardila on marcia.ardila@terrapinn.com to claim your 15% discount.

>> IIR Managed Services & Network Sharing
19-21 April 2010 - Hilton London Tower Bridge Hotel, London

Part of IIR’s famous Network Strategy Series, this key industry event brings together Managed Services, Network Sharing, CAPEX and OPEX reduction and major telecoms cost saving initiatives in a multi-streamed event.
URL: http://www.iir-events.com/IIR-Conf/page.aspx?id=24440

Network economic activities are at the heart of Mobile Operator strategies in 2010.

The current economic crisis and resulting unavailability of credit is pushing Mobile Operators to radically reduce CAPEX and OPEX. Drawing on business models from alternative industries, such as aviation and transport, many of the large Operator groups are developing innovative business partnerships to reduce CAPEX and move to fixed Opex-led models.

• Are you currently involved in projects to bring down the cost of your network expenditure?
• Do you want to learn how the major Operator groups are developing internal offshoring initiatives to reduce costs?
• Do you want to hear how Mobile Operators have reduced their Network related spends by up to 25% through network sharing?
• Do you understand how to maximise cost-saving through managed services by outsourcing both the core and access network planning, operations and maintenance?
• Do you want to hear how the financial community can fund your network build?

If you have answered yes to any of the above, then make space in your diary for this key industry event.

This senior-level strategy forum will have CxO and Director level speakers from the major worldwide mobile operators.

Below is an overview of the confirmed Working Group meeting dates and locations for the first half of 2010.

Information Security WG
28-29 January
Hosted by Bizanga, Paris

Customer Self Service WG
25-26 February
Hosted by Swisscom,  Zurich

Enterprise Architecture WG
11-12 March
Hosted by Oracle, London  

Anti-SPAM Co-operation
18-19 March
Hosted by TDC and Eleven, Copenhagen

Procurement & Vendor Management WG
25-26 March
Hosted by Telekom Austria, Vienna

Business Intelligence & Data Warehouse WG
15-16 April
Hosted by OTE, Athens

Billing WG
29-30 April
Hosted by DT, Bonn

Information Security WG
20-21 May
Hosted by KPN, Hague 

ETIS 39th  Management Board
27 May
Hosted by Telecom Italia, Turin

ETIS CIO Executive Workshop
28 May
Hosted by Telecom Italia, Turin

Customer Self Service WG
3-4 June
Hosted by Telenor, Oslo

Enterprise Architecture WG
10-11 June
Hosted by Romtelecom, Bucharest

Procurement & Vendor Management WG
16-17 June
Hosted by TDC, Copenhagen

For additional information on how to join these meetings please contact Fred Werner at fw@etis.org

IIR Cloud Conference
22/23 April
The Hallam Hotel, London, England
www.iir-conferences.com/cloud

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e-telit Editor
Fred Werner - fw@etis.org