My Working Groups   |   Print Page   |   Contact Us   |   Sign In
ETIS Search
News & Press: ETIS Community Announcements

Customer Self-Service WG Meeting Summary

02 July 2012   (0 Comments)
Posted by: Fred Werner
Share |

On 14-15 June, an ETIS Customer Self Service Working Group meeting was kindly hosted by Telecom Italia in Rome. The meeting was attended by 29 participants from the following companies:  A1 Telekom Austria, Belgacom, Deutsche Telekom , KPN, Lattelecom, Swisscom, TDC, Telecom Italia, Telenor, TeliaSonera, T-Systems and TNO.

The first day was dedicated to sharing information on online strategies and discussing Sales Key Performance Indicators, ending with a presentation on developing concepts for elderly and disabled people. The second day covered a variety of topics such as: Website Redesign,  Business Customer Chat, Cost Free Self Service, Cross/Up Selling on Fixed Customer Base, Web & Mobile Fault Handling and Responsive Web Design.

The next meeting will be hosted on 18/19 October in Athens during the ETIS Community Gathering. For more information on this working group please contact Eirini Markoula at: em@etis.org  .


more Calendar

13/10/2016 » 14/10/2016
ETIS Community Gathering 2016

Spotlight
Veronika Jermanova, ETISThe new ETIS Comms Coordinator

Surveys
 
Membership Software Powered by YourMembership.com®  ::  Legal