One of ETIS’ main activities revolves around Benchmarking and Surveys within the working groups which is one of the best ways for our members to share knowledge, experiences and best practices among themselves. One of our longest running Benchmarking surveys is TeBIT - The Telecommunications IT Benchmarking Survey conducted annually by ETIS and The Boston Consulting Group. TeBIT aims to analyse the cost of leading European Telcos, potential relationships between business and IT figures and their drivers, as well as business value creation. In particular, IT Costs are analysed with respect to their drivers, distribution over various types of expenditure and breakdown across FTEs. The costs and success of outsourcing are being studied, as well as customer driven KPIs, the use of COTS and process automation.
The results of the full survey are available to participating companies only however we have prepared a TeBIT 2012 Executive summary which provides a general overview of the key findings and drivers. The goal of this executive report is to highlight some of the insights unveiled by TeBIT 2012 – findings that do not just explore industry-specific IT challenges, but can help telcos to tackle them . This year we present for the first time a tool to measure business value creation and compare the IT cost associated with it among participants. We also introduced a new way to normalise IT costs to allow a fair comparison for smaller operators and pure mobile players.