ETIS Annual Conference
Aligning IT & Corporate Goals in the Face of Convergence

16-17 June 2005 - Brussels, Belgium

Atos Origin COMSOF Accenture Netonomy Meranetworks ETR2A
ETIS Annual Conference Agenda
Day 1 - Thursday, 16 June 2005
10:00 Welcome address Tora Tenden - ETIS Chairman
10:15 - 13:30 Changes in the Telecommunication Market
Chair: Michael Bartholomew - Director, ETNO
How best to Face Convergence in the Telecommunications Business?
A Strategic view from Deutsche Telekom
Jurgen Kratz
Senior Executive VP - T-Systems / DT
How best to Face Convergence in the Telecommunications Business?
A Strategic view from France Telecom
Jean-Philippe Vanot
Executive VP - France Telecom
International Opportunities to
Drive Revenue Growth
Sinclair Stockman
President Technology &
Operations - BT Global Services
13:00 - 14:00 Lunch Break
14:00 - 15:30 New Opportunities and Challenges I
Adding Value by Delivering Content
and Applications
Raj Raithatha
Chief Executive Officer - Versatel
Innovative Approaches to Convergence new
Technologies and Services
Jawad Shaikh
Head of Telecom & Media Strategy Lab CapGemini
Innovations during the next years are not new Technologies but Innovative Processes Dr. Ellen Walther-Klaus
Head of Top Partner Management
T-Systems / DT
16:00 - 18:00 New Opportunities and Challenges II
Co- Chairs: Bjørn Larsen - Senior Advisor, Telenor
Tracey Pitt - Chief Executive, ETR2A
Telecom regulations in the EU Market
with a focus on VoIP
Alain Van-Gaever
Policy Development
EC Information Society
The role of VoIP in Convergence TBA, Director
ISPA UK
Agile Security - Security Management in the
Dynamic Telco Environment
Zdenek Kaplan
Chief Information Officer
Czech Telecom
Security Threats on Telcos Manuel Carpio
Information Security & Fraud Prevention Director- Telefónica Group
Wrap up & get-together in the exhibit area
20:00 - Gala Dinner

Day 2 - Friday, 17 June 2005 (Session A)
09:00 - 10:30 IT Strategy & Process Integration
Knowledge on the ICT user needs of SMEs,
a first step towards a broad market
Karine Iffour
ETSI User Group Chairman - NORMAPME
Reaping IT synergies in the EU telecom industry
for high performance
Jonas Arleback
Partner - Accenture
The Value of process integration…. Steven Thurlow
Director of Product Development
Graham Technology
11.00 - 12.30 Product Portfolio Management
Chair: Eric Kramer - Senior Advisor, KPN
Service Portfolio Management - Case study in TeliaSonera on how to manage your
application portfolio & migration strategy
Jens Sjødin
Senior Advisor - TeliaSonera
Case study: Product Portfolio Management Mark Griep & Harry Wijbenga
Partners - Atos Origin
Application Portfolio Management /
Experiences from Belgacom
Philippe Ribonnet
Head of Network and IT
Belgacom Fixed Line Services
Day 2 - Friday, 17 June 2005 (Session B)
09:00 - 12.30 Customer Self-Service on Web - How to succeed?
Chair: Ulla Sommerfelt, Senior Advisor, Halogen
Benchmarking of Telcos' Customer Self Services solutions - Who has the best solution &
who has room for improvement?
Lillian Olsen
Chief Executive Officer - Halogen
Implementing a Self-Service Solution
- what does it take?
John Hughes
VP Business Development & co-founder
Netonomy
Case Study:
Focus on the Online channel and Profitability
Per Rasmussen
Vice President Online - TDC Residential
Case Study:
Focus on Web Sales and Profitability
Simon Hollins
ICT Systems Programme Director, BT
Understanding Consumer Self-service Behavior
and Attitudes
Zachary McGeary
Senior Advisor - Jupiter Media
12:30 - 13:30 Lunch
Day 2 - Friday, 17 June 2005 (Common Session)
13.30 -15.00 Future Telco & IT Trends in Convergence
The Operator's new position in a Converged network following the evolution of the wireless and wired market Sten Nordell
VP Networks & Platforms Strategy - Telenor
IT-enabled business - What are the major emerging Trends? Guy D'Hauwers
Business Development director
HP NSP Solutions EMEA
Wrap up and close of Conference Tora Tenden - ETIS Chairman
Atos Origin COMSOF Accenture Netonomy Meranetworks ETR2A