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Digital Service & Customer Experience




Digital Service & Customer Experience Working Group (DS&CE)


The mission of the Digital Service & Customer Experience Working Group is to exchange knowledge about Digital Service & Customer Experience strategies and solutions in order to enable ETIS Members to succeed with their Customer Self Service business objectives. The Working Group has a clear business focus and the current scope is the onine channel (web) in the consumer market however a focus on the corporate market will also be enhanced in the coming year. 

Topics discussed: 
  • Digital Transformation 
  • Digital Servicing & Sales 
  • Webchat, Video Chat & Apps
  • Customer journey & experience 
  • Omni-channel management
  • Data Science & Personalization 
  • Trigger - based emailing 
  • Agile, waterfall & hybrid projects
  • User experience
  • Identity management 
  • Omni development & strategy

Participating Members: A1, CYTA, Deutsche Telekom, eir, KPN, Telfort, Simyo, Lattelecom, Proximus, Swisscom, Telenor Serbia, T-Systems and invited guests. 


Participating Associate: Lithium Technologies, Matrixx Software, Openet. 



 See what our members had to say about the DSSWG...


For more information on how to join ETIS activities, please contact usThe ETIS CO representative for this group is Martin Hrdlicka.


If you are aleady a Member, please find more information through Members Corner.


more Calendar

06/04/2017 » 07/04/2017
Big Data (BI) WG Meeting April 2017 Amsterdam

Jan Sonck, ProximusNewly Elected INNWG Chair
Zsolt Butyka, Magyar TelekomNewly Elected INNWG Vice Chair

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